Our Order Policy

Order to Fulfillment Process

  • Orders will be considered ‘open’ for 3 business days

    • If after 3 business days we did not receive payment without any advise, the order will be cancelled. 
    • In case a customer cannot pay within the specific period allowed, he or she can contact us to make arrangements.
  • Paid orders are the priority on stocks, not open orders.

    • First to pay will be given priority on stocks.
    • In case an item ran out of stock, the customer may choose to order a different item or to request a refund. Refunds are processed via BPI mobile transfers. If the customer does not have a BPI account, expenses incurred in refunding will be shouldered by the customer.
    • We ship out paid orders Mondays, Wednesdays & Fridays only, excluding Holidays.